Privacy Policy

Effective Date: 2nd May 2025
Last Updated: 19th May 2025

At Isya.ai (“we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when using our website, mobile applications, and related services (collectively, the “Services”).

By accessing or using Isya.ai, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We collect both personal and non-personal data directly and indirectly, including:

a. Information You Provide

Account Details: Name, email address, username, password, gender identity, preferences, birthday, location.
Profile Information: Photos, bio, interests, personality data, relationship preferences.
Communication: Messages, chat logs, feedback, or support inquiries.
Payment Details: Billing address and payment method (processed by a secure third-party provider).

b. Information We Collect Automatically

Device Data: IP address, device type, operating system, browser type.
Usage Data: Pages visited, time spent on the app, clicks, and search activity.
Location Data: General geolocation via IP or GPS (if enabled).
Cookies and Tracking: Session identifiers, behavioral tracking, analytics, and preference storage.

2. How We Use Your Information

We collect and use data to:

Create and manage your account
Personalise your user experience and compatibility matches
Provide AI-generated personality insights
Facilitate communication between users (e.g., chat, likes, matches)
Process payments and manage subscriptions
Improve and optimise our services through analytics
Prevent fraud, enforce Terms of Use, and ensure platform safety
Communicate with you about updates, features, offers, or support

We only use your information where we have a lawful basis to do so, including your consent, our legitimate interest, or to fulfill our contractual or legal obligations.

3. AI & Automated Processing

Isya.ai uses AI algorithms to provide insights, recommendations, and compatibility matching. These tools process user inputs, such as:

Onboarding answers
Profile traits
Behavior patterns

Important: AI outputs are not infallible and are offered for informational purposes only. We do not make decisions on your behalf or assign permanent scores or labels to your identity.

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

a. Third-Party Service Providers

We engage trusted partners to help us operate and improve the platform. These may include:

Payment processors (e.g., Stripe, PayPal)
Cloud storage providers
Analytics services (e.g., Google Analytics, Mixpanel)
Customer support tools (e.g., Intercom, Zendesk)

These providers only access your data to perform their role and must comply with strict confidentiality obligations.

b. Other Users

When you set up a profile, certain information (e.g., name, age, location, interests, bio, photos) may be visible to others using the platform, depending on your visibility settings.

c. Legal Compliance

We may disclose your information if required by law or in good faith to:

Respond to legal requests or court orders
Prevent or investigate fraud, abuse, or violations
Protect our rights, users, or public safety

5. Your Rights & Choices

Depending on your location (e.g., under GDPR or other data protection laws), you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Ask us to fix inaccurate or incomplete information
Erasure: Request deletion of your account or data
Objection: Object to certain processing activities
Portability: Request transfer of your data to another provider
Withdraw Consent: Opt out of optional features or marketing communications

You can manage most of your preferences through your account settings or contact us directly at support@isya.ai.

6. Data Retention

We retain personal data as long as needed to provide our services or as required by law. You may delete your account at any time via your profile settings, after which we will permanently erase or anonymise your data unless retention is legally required.

7. Data Security

We implement industry-standard security practices including:

Data encryption in transit and at rest
Regular vulnerability assessments
Access controls and internal data governance
Use of secure, compliant third-party processors

However, no system is completely immune. While we work hard to protect your data, we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed to children under [Insert Minimum Age—e.g., 13/16, based on jurisdiction], and we do not knowingly collect personal information from them. If we learn that we have inadvertently collected data from a minor without appropriate consent, we will delete it promptly.

9. International Data Transfers

Isya.ai may store or process data in countries outside of your own. When transferring data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses
Third-party providers with adequate data protection certification

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain session data
Analyze site traffic
Personalize content
Support login functionality

You may disable cookies in your browser, but some features may not work properly without them.

11. Third-Party Links

Our platform may contain links to other websites. This Privacy Policy applies only to Isya.ai. We are not responsible for the privacy practices of other sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

Update the “Last Updated” date
Notify users via email or in-app messaging (where applicable)

We encourage you to review this Policy periodically to stay informed.

13. Contact Us

If you have questions, requests, or concerns related to this Privacy Policy, please contact:

📧 Email: support@isya.ai
🌐 Website: www.isya.ai